Refund policy

Refund & Return Policy

At BrightMeadowsDesigns, each item is printed to order specifically for you. Because our products are made to order, we normally cannot accept returns or exchanges for change of mind, an incorrectly selected size, or an incorrectly selected color.

Please review the product description and size guide carefully before placing your order.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.

Email us at brightmeadowsdesigns@gmail.com and include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

Once we review the issue and confirm that it is eligible, we will make it right with an appropriate replacement or refund at no additional cost to you.

Please do not send an item back unless we specifically ask you to do so.

Size and Color Selection

Because each item is made to order, we cannot normally offer returns, refunds, or exchanges when the correct product was produced and delivered but the customer selected the wrong:

  • Size
  • Color
  • Product or variant

We provide size information on our product pages to help you choose the appropriate size before ordering.

If we sent you a size or color different from the one shown on your order confirmation, please contact us within 30 days of delivery. This will be treated as an incorrect-order issue.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

Because orders may enter production shortly after they are placed, changes and cancellations are not guaranteed once production has started.

If we are able to cancel the order before production begins, we will process the cancellation and any applicable refund.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at brightmeadowsdesigns@gmail.com.

We cannot guarantee that an address can be changed after the order has entered production or shipment.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional costs may apply if the order needs to be reproduced or reshipped.

Lost or Delayed Packages

Delivery dates are estimates and carrier delays can occasionally occur.

A package that is still in transit but delayed does not automatically qualify for a refund.

If your tracking information has stopped updating for an extended period or your package appears to be lost, contact us at brightmeadowsdesigns@gmail.com with your order number. We will review the tracking information and, where appropriate, work with our fulfillment or shipping partners to investigate the shipment.

If the package is confirmed to be lost in transit, we will determine the appropriate replacement or refund.

Packages Marked as Delivered but Not Received

If tracking shows that your package was delivered but you cannot find it, please first:

  • Check the delivery location and surrounding area
  • Check with other members of your household
  • Check with neighbors where appropriate
  • Contact the shipping carrier

If you still cannot locate the package, contact us and we will review the situation with you.

Packages marked as successfully delivered are reviewed individually and do not automatically qualify for a replacement or refund.

Refunds

When a refund is approved, it will be issued to the original payment method used for the order.

After we issue the refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

We will notify you once your refund has been processed.

How to Contact Us

For any order issue, return, replacement, or refund question, contact:

BrightMeadowsDesigns
Email: brightmeadowsdesigns@gmail.com
Website: brightmeadowsdesigns.com

Please include your order number so we can assist you as quickly as possible.

Your Legal Rights

Nothing in this policy is intended to limit any rights or remedies you may have under applicable consumer protection laws.